If They Don’t Fit – Fire Them? tagged: , , , , , , , , , , , ,

If They Don’t Fit – Fire Them?

Posted by admin in Psychology

Now, don’t get excited.  I believe everyone can fit into the “right job.” I ran across an HR site called, Fist Full of Talent, and was instantly attracted to the title: “If They Don’t Fit – Get Rid of Them.” I have to say that, in the case of customer service within the health-care industry, that should be the rule. If you have a job working with patients, brush up on your customer-service skills. It could be what helps you keep your job.

How many times have we stepped up to the sliding-glass window at the doctors’ office, only to stand there (for what seemed like hours), waiting to be acknowledged by the receptionist? Do you think that person might be in the wrong job?

Most medical practices within the elective surgery and aesthetics industry seem to understand the value of customer service, as their business model depends on a patient’s disposable income. In practices whose business models combine “pathology and retail” by providing care for the sick and those wanting elective procedures, it’s pertinent to separate themselves from the crowd of other like-practices. Providing true customer service is the easiest and most cost-effective way to distinguish your business.

Maslow’s Hierarchy of Needs has provided the secret to customer service since 1943. The third of the five orders identifies our need to belong to work groups, family, relationships, etc. The question remains, “Why is it so hard to find employers/employees that value customer service?” It may be because it’s difficult to teach employees how to provide good customer service.

As a corporate trainer I believe that, if your mother or father didn’t make you write a thank-you note to Grandma after receiving a gift, I don’t know how much I can help you! Maybe it’s time to explore a career option that doesn’t involve so much interaction. You might find that both you and your employer are better for it.